What makes you different than other outpatient clinics?

Unlike the traditional outpatient clinic, we provide all of our sessions in a one-on-one format. Our therapists treat a variety of ages and conditions, and specifically have advanced training, certifications, and years of experience treating clients of all ages and abilities. We understand how to use education and exercise to improve complex medical conditions, as well as how advanced age may impact recovery from injury or illness. Whether transitioning from inpatient rehabilitation to home, rehabilitating a sports injury, or just hoping to improve overall mobility, our therapists have the skills and time to help you reach your optimal potential.

Do I need a doctor’s referral for therapy?

No! In the state of Pennsylvania, a person can see a physical therapist for 30 days without a doctor’s referral or prescription. As the leading experts in musculoskeletal conditions, a physical therapist is best-suited to address your needs and will help save you money on your healthcare costs. Some insurances, like Medicare, require a referral from a doctor in order to pay for services, however, our administrative team can assist with that process.

What should I wear?

Wear what makes you comfortable. We recommend wearing supportive shoes, such as sneakers, and upper body layers so that if you work up a sweat you can take a layer off to be more comfortable. Often times your therapist may need to take a closer look at your leg or knee, so we suggest wearing pants that can be rolled up above the knee or shorts. If you are coming for amputee care or prosthetic training, it is helpful to wear a pair of gym shorts under your pants to allow ample access to your residual limb. Please leave important personal belongings at home or in the car.

What should I expect on the first visit?

Usually the first visit is called your Initial Evaluation. We ask that you come 15 minutes early to fill out paperwork, or you can save time by completing your registration forms before you come. Also, we ask that you bring your license/identification card, insurance information, physician prescription, and a list of current medications with you.  If you have a co-pay, we ask that you pay it at the start of your visit. After a review of your paperwork, your therapist will accompany you to our treatment area and your session will begin. The Initial Evaluation is a chance for you and your therapist to get to know each other, evaluate your therapy needs, and set goals that will enable you to get back to doing the things you love. You and your therapist will then decide your visit pattern, and schedule your next visit. Once your evaluation is complete, we communicate the treatment plan with your physician. Watch our YouTube video for more information!

Will I be the only client with the therapist?

Yes! We have a one-on-one guarantee. We realize that you are seeking therapy for guidance throughout your recovery, and will benefit from more than just a list of exercises. Each person has individualized goals, and providing one-on-one treatment enables your therapist to create a unique treatment plan and cater each session to your direct needs.

You don’t accept my insurance, can I still come?

Yes! We offer very competitive self-pay rates that may end up saving you money compared to using your insurance benefits. For more information, check out our blog on the cost savings associated with self-pay physical therapy as well as how to submit to your insurance company for out of network claim. Due to the complexity and variability amongst insurance companies, we cannot guarantee reimbursement. We encourage you to contact your insurance provider to learn more about your out of network benefits.

What insurances do you accept?

Action Potential is currently in network with Medicare and Medicare Advantage plans, Blue Cross Blue Shield, and most workers’ compensation and auto insurers. However, we have competitive self pay rates that may be more affordable than a traditional high-deductible plan or a health care plan with high co-pays.  For more information, check out our blog on the cost savings associated with self-pay physical therapy as well as how to submit to your insurance company for out of network claim.

What is Telemedicine Physical Therapy?

Telemedicine Physical Therapy is physical therapy appointments delivered via a telephone or video conferencing platform. This process allows you to receive the care you need from the comfort of your home, office, or when on the go. These visits are covered by some insurance companies. Whether covered or not, we offer virtual visits at an affordable rate to ensure you never miss a step in your recovery. Telemedicine visits are to progress a current physical therapy plan, triage new symptoms of pain or dysfunction, or to help establish a wellness program to reduce future problems caused by inactivity. Visit www.ReachYours.com/virtualtherapy for more information or to schedule an appointment.

What if I have other questions?

No question is too small at Action Potential. We encourage you to contact us either by phone: 484-841-6154 or send us a message using our Contact Form. We will get back to you promptly to answer your questions.

Why do you need my credit card on file?

Healthcare is complicated and frustrating, and despite our best efforts to provide the most accurate information to our clients, sometimes the insurance companies provide erroneous information when we verify benefits. Having a card on file, regardless of your insurance, allows us to discuss options with you for paying your outstanding balance. We appreciate your understanding on this matter. Safe and reliable payment allows us to continue to provide you with the best care possible!